FAQ
Rent a Car FAQ
Do you have a question about hiring a car or van in Dubai? Browse through our FAQ compilation to find answers to all your queries.
How do our prices compare to other car rental companies?
Our car rental rates are among the most competitive in the industry, ensuring that customers get excellent value for their money.
What types of vehicles are available in our fleet, and how does it benefit customers?
In our fleet, we pride ourselves on offering a diverse selection of vehicles to cater to a wide range of customer needs and preferences. From compact cars perfect for navigating busy city streets to spacious SUVs ideal for family vacations or outdoor adventures, we have something for everyone. Additionally, we offer mid-size sedans for those seeking a balance between fuel efficiency and comfort, as well as luxury vehicles for those looking to add a touch of elegance to their travels.
WHAT TO UNDERSTAND ABOUT PARKING IN THE UAE?
Parking in the UAE is pretty simple – you won’t find any complicated rules to follow. But here’s the deal: while there are lots of parking spots around, you need to watch out for places where you have to pay to park. These are usually marked clearly. If you’re parking in one of these spots, you’ll need to pay a fee, which you can do easily using parking meters or an app called RTA.
WHAT TO KNOW ABOUT TRAFFIC VIOLATIONS?
In the UAE, it’s super important to follow the traffic rules. Most roads have cameras to catch anyone breaking the speed limit or not paying attention to signs. Some common things people get in trouble for include driving too fast, driving recklessly, overtaking when they’re not supposed to, and using phones while driving. It’s all about keeping everyone safe on the road!
What should you do if your car stops working or if you’re in a crash?
If your rental car, like a Toyota Yaris, breaks down or you’re in an accident, don’t worry! Dubai Car Rental is here to help 24/7, no matter where you are in the country. If you’re in a crash, don’t move the car unless it’s safe to do so. Call the authorities right away and wait for them to arrive.
To make sure your insurance covers everything, you’ll need to get a report from the police.
If you need it, Dubai Car Rental can give you another car to use while yours is being fixed.
For help right away, call us anytime using our toll-free numbers: +97150724-4511
WHAT TYPE OF LICENSE IS REQUIRED TO RENT A CAR IN THE UAE?
- UAE Residents: A valid UAE Driver’s License is mandatory.
- Visitors from GCC Countries (on visit/transit visa): A valid GCC Driver’s License is required.
- Visitors/Tourists from countries outside the GCC (on visit/transit): An International Driver’s License is necessary.
IS IT POSSIBLE FOR SOMEONE ELSE TO DRIVE THE RENTED VEHICLE?
At Dubai Car Rental, all our vehicles, including 4-wheel drives, are intended for use solely on well-maintained roads. Off-road driving is expressly prohibited and constitutes a violation of the rental agreement.
Can anyone other than me drive the rented vehicle?
Yes, an additional driver will be permitted to drive the vehicle for a minimal fee. It should also be noted that, if there is another driver, his/her passport and driving license should also be submitted during the time of the rental.
HOW DO I FIND THE CLOSEST DUBAI CAR RENTAL LOCATION?
DubaiCar Car Rental is headquartered near the Mall of the Emirates in Al Barsha 1, Dubai. If you need assistance with booking or have any inquiries, please feel free to reach out to our reservation office.
WHAT HAPPENS IF I RETURN THE CAR LATE?
If you bring back the rented Toyota Yaris after the date in your contract, you might have to pay extra fees. But, if you tell us beforehand about the delay, you’ll only pay for the extra day(s) you had the car. Usually, if you’re just a bit late, like less than an hour, you might not have to pay extra. But, if you’re more than three hours late, you’ll probably get charged for another day.
Can I drive the vehicle off-road?
All the cars we rent out at Dubai Car Rental, including 4-wheel drives, are meant for driving on well-kept roads only. Using them off-road breaks the rental agreement.
WHO QUALIFIES FOR COLLISION DAMAGE WAIVER (CDW)?
Customers with a valid UAE Driving License, which has been active for a minimum of one year, are eligible to opt for Collision Damage Waiver (CDW).
Will I earn bonus/promotional credit for past rentals?
Yes, as long as you provide the correct promotion code or CDP number of your previous rental, you are qualified under the promotion.
CAN I RECEIVE CREDIT IN MY FREQUENT TRAVELER PROGRAM IF THE RENTAL IS UNDER MY SPOUSE’S OR TRAVELING COMPANION’S NAME?
No, in order to receive credit under the frequent traveler program, the name on the rental agreement must match the name on the frequent traveler account.
Can I Earn Frequent Traveler Program Credit if the Rental Is Under My Spouse’s or Traveling Companion’s Name?
No, to receive credit under the frequent traveler program, the name on the rental agreement must match the name on the frequent traveler account.
Will My Personal Information Be Shared With Other Companies?
No, we will not share your personal data with any other company unless you have provided consent. However, we may share your information with our affiliates and licensees for marketing purposes.
Can Seats Be Removed From the Rented Van?
No, removing seats from the van is strictly prohibited and constitutes a violation of the rental contract.
Is Dropping Off the Vehicle at a Different Location Possible?
Should you choose to drop off the vehicle at a location different from the originally agreed-upon one, a nominal fee may apply. For further information, please contact your nearest DubaiCar Reservation Office.
What Constitutes a “Weekend” Rental?
Typically, rental periods beginning at noon on Thursday and continuing until noon on Sunday qualify for the weekend rate, provided the vehicle is retained overnight on Saturday. However, there may be exceptions to this policy, and if the vehicle is not returned by the end of Sunday, additional day charges may apply.
Do You Offer Delivery and Collection Services?
Subject to availability, we provide delivery and pick-up services for our rental vehicles to any location within the country as part of our car rental service.
Are There Additional Charges for Airport Drop-Off and Pickup?
Yes, a nominal fee is applicable for dropping off or picking up the vehicle at airports.
What is Salik?
Salik is Dubai’s toll road system utilizing RFID technology. Each of our vehicles is equipped with a Salik tag, which incurs a charge of 5 AED each time the car crosses a Salik toll point.
What is DubaiCar Car Rental’s Fuel Policy?
When returning the rented vehicle, ensure it has the same fuel level as when you received it. Any significant decrease in fuel level will result in charges for both the fuel and service fees being applied to the hirer.